Reference

Get Your KYC Documents Right the First Time

On datamakaw, KYC verification is the step that unlocks full withdrawal access and removes any account limits. Submit the right documents in the right format and our review team moves through your file quickly — no back-and-forth, no delays holding up your wallet.

Identity DocumentProof of AddressWallet OwnershipSelfie VerificationAccount Unlocked
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datamakaw Get Your KYC Documents Right the First Time
HOW WE RUN VERIFICATION

Browse the Standards Behind Our KYC Review

Document Security Handling

Every document you submit is encrypted at rest and in transit. We do not store raw image files beyond the period needed for identity review and comply with data handling standards for the regions we serve.

Human Review, Not Just Automation

Our verification queue is handled by a trained review team, not a fully automated pipeline. A human checker confirms name, document validity, and wallet ownership before your account status updates.

Wallet Match Confirmation

We cross-check that your registered DANA, OVO, or GoPay number belongs to the same person named on your identity document. This protects both your account and your withdrawal path.

Resubmission Without Penalty

A rejected document does not lock your account. We flag the specific reason — blurry image, expired ID, wrong document type — so you can resubmit cleanly without starting the whole process again.

KYC HELP PATHS

Check Our Support Channels During Verification

Document Upload Issues If your upload fails or shows an error, our live chat team can check the file format requirements — JPG, PNG, or PDF under 5MB work on every device we support.
Name Mismatch Resolution Your account name must match the name on your national ID exactly. If there is a discrepancy between your ID and your DANA, OVO, or GoPay wallet name, contact account support before resubmitting.
Verification Status Check After submission you can track your KYC status inside your account dashboard. If status stays pending longer than expected, reach out through our support channel and quote your submission reference.
datamakaw Explore What Our KYC Process Actually Checks

Explore What Our KYC Process Actually Checks

KYC — Know Your Customer — is the account verification process we run to confirm your identity before large withdrawals are processed. We check three things: that the person on the account is who they say they are, that the address on file is accurate, and that the e-wallet sending or receiving funds (DANA, OVO, or GoPay) matches the registered account holder.

You upload documents through your account dashboard. Our review team checks file clarity, name match, and expiry dates. Players in Depok and across Indonesia go through the same straightforward flow. Availability depends on local law and eligible regions.

Switch On to Key KYC Terms Explained Simply

What does KYC stand for?

KYC means Know Your Customer. It is the identity verification process platforms run to confirm an account holder's name, address, and payment ownership before processing withdrawals.

What is a proof of address document?

A proof of address is any official document — utility bill, bank statement, or government letter — that shows your full name and current residential address, usually dated within three months.

What is wallet ownership verification?

Wallet ownership verification confirms the DANA, OVO, or GoPay account linked to your profile belongs to the same person named on your identity document, preventing unauthorized withdrawals.

What does 'account tier' mean in KYC context?

Account tiers refer to the verification level your profile holds. A fully verified account typically has higher withdrawal limits and fewer document re-checks compared to a partially verified one.

What is a selfie verification step?

Selfie verification means holding your ID next to your face and taking a clear photo. It proves the document belongs to the person controlling the account, not a copied or borrowed ID.

What does 'document expiry check' mean?

An expiry check is when our review team confirms your submitted ID is still valid. Expired national IDs or expired passports are rejected; the account holder must submit a current document to proceed.

Open Answers to Common Verification Questions

We accept a national ID card (KTP), passport, or driver's licence. The document must be current, fully visible, and show your full legal name. Cropped or edited images are rejected on the first check.

Full KYC is required before withdrawals are processed to your DANA, OVO, or GoPay wallet. You can explore the lobby and place activity before verification, but withdrawal access only opens once your account is fully verified.

Review time depends on document clarity and queue volume. We aim to process clear, complete submissions as quickly as our review team allows. Submitting sharp, unedited files helps avoid any re-check delays.

A name mismatch flags your file for manual review. Contact support before resubmitting and explain the discrepancy — for example if your wallet uses a shortened name. Our team will advise the fastest resolution path.

Yes. If your ID expires or your address changes, open the verification section in your account dashboard and submit updated documents. The re-verification step follows the same process as the original submission.

Documents are encrypted during upload and stored securely for the duration required by our verification process. We do not share your document data with third parties outside of the verification workflow we operate.
Reference

KYC Document Guide

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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