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Read These Terms Before You Start

These terms set out what we expect from you and what you can expect from us at datamakaw. They apply to every account, every wallet transaction via DANA, OVO, or GoPay, and every session you run through our lobby — so take a moment…

Account eligibility applies where local law permitsDANA, OVO, GoPay wallet rules includedMobile and desktop sessions both coveredIndonesia-region access only
datamakaw Read These Terms Before You Start
HOW WE HANDLE THIS

Account Security and Your Policy Rights

We apply consistent standards across every account on datamakaw. Here is how we handle the areas that matter most when it comes to your terms and account security.

Data Handling

We collect only what we need to run your account and process wallet transactions. Your DANA, OVO, or GoPay details are never stored on our servers beyond what the transaction requires.

Account Security

Your account is protected by password and OTP verification on login. If you suspect unauthorised access, contact support immediately and we will suspend the account while we investigate.

Data Retention

We keep account and transaction records for as long as our operational and legal obligations require. You may request a summary of data we hold by contacting support with your account ID.

Requesting Changes

To update registered details — including the wallet linked to your account — submit a verified request through your account dashboard. Identity checks apply before any change is confirmed.

TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team can help. You can get in touch through live chat directly from the lobby, by submitting a support ticket through your account dashboard, or by reaching us via email for anything that needs a written record. We aim to respond to all terms-related queries as quickly as the matter allows.

Live Chat Open live chat from your account dashboard for immediate questions about terms, wallet rules, or account restrictions during available hours.
Support Ticket Submit a ticket through your account for formal terms queries. Attach any relevant transaction references so we can review your case without delay.
Email Support Email us for written correspondence on terms disputes, account suspension queries, or identity verification questions. Keep your account ID in the subject line.

Common Questions About Our Terms

These are the questions we hear most often about how our terms work, what they mean for your account, and what to do if something is unclear. Check here before contacting support — the answer is likely already below.

They apply to every account holder who accesses the datamakaw lobby, including anyone making deposits or withdrawals via DANA, OVO, or GoPay, where local law in Indonesia permits access.

No. All wallet transactions must come from an account registered in your own name. Deposits from a third-party wallet breach our terms and may lead to account review or suspension.

We notify you through your registered account contact. If you continue using the lobby after the update takes effect, that counts as your acceptance of the revised terms.

Contact our support team with your account ID and a written request. We will confirm what data we hold and share it in line with applicable obligations for your region.

Sharing login credentials, using a third-party wallet, providing false identity information, or any attempt to manipulate account activity can each result in suspension under our terms.

The same terms apply whether you access our lobby on a mobile browser, an Android device, or desktop. Your account rules do not change based on the device or session type you use.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.