Reference

Understand the Rules Before You Start

These legal conditions govern how your datamakaw account works, how wallet transactions are handled through DANA, OVO, and GoPay, and what applies to your access depending on local law and your eligible region.

Account TermsWallet Transaction RulesAccess by Eligible RegionPrivacy and Data HandlingContact and Dispute Paths
datamakaw Understand the Rules Before You Start
HOW WE HANDLE THIS

Data, Cookies, Security and Your Rights

We handle your account data with a clear set of practices. Here is what that means in practice across the four areas that matter most to you.

Data Handling and Retention

We collect only what we need to run your account and process wallet transactions. Data is retained for as long as your account is active or as required by applicable law, then deleted.

Cookies and Session Tracking

We use session cookies to keep you logged in and analytics cookies to improve the lobby. You can adjust cookie preferences in your browser settings at any time without losing account access.

Account Security Practices

Login uses OTP verification sent to your registered number. Wallet withdrawals via DANA, OVO, or GoPay require a PIN confirmation step before any transfer is processed.

Requesting Changes or Corrections

To update personal data, correct a wallet detail, or request account closure, submit a request through the in-account Help Centre or email our policy inbox with your account ID.

CONTACT PATHS

Reach Us on Legal or Policy Questions

If you have a question about a specific clause, need to request a data correction, or want to raise a dispute about a wallet transaction, use the channels below. We handle legal and account queries separately from general lobby support, so route your message to the right channel for a faster response.

Live Chat Support Open the chat widget from your account dashboard for real-time help on policy questions, wallet transaction disputes, and account access issues.
Email for Legal Queries Send detailed legal or data-related requests to our policy inbox. Include your account ID and the specific clause or transaction reference you are writing about.
In-Account Help Centre Your account settings include a Help section where you can submit a formal request for data access, correction, or account review without leaving the platform.

Common Questions About Our Legal Terms

These are the questions we receive most often about how our legal and policy framework applies to your account and your wallet activity.

Access and eligibility depend on local law in your region. You should verify that using datamakaw is permitted where you are before opening an account or making any wallet transaction.

Submit a dispute through the in-account Help Centre with the transaction reference. We will review the wallet record and respond through your registered account channel within a reasonable timeframe.

Yes. Send a data access request to our policy inbox with your account ID. We will confirm receipt and provide the information as required under applicable law.

We send a notice to your registered account channel before changes take effect. Continuing to use your account after the effective date means you accept the updated terms.

You must meet the minimum age set by applicable law in your jurisdiction to open or maintain an account. We verify this during the account registration and identity check process.

Submit a closure request via the in-account Help Centre or email support. Any pending GoPay, OVO, or DANA wallet balances will be settled according to the withdrawal conditions in the full policy document.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.